Event Planning Questions

Your Event Planning Questions Answered

About Us

What Does The Events Mill Do?

"In a nutshell, we specialise in designing beautiful, creative, luxury and immersive experiences in any destination across the world"

How Big Is Your Team?

"We are boutique event agency but have global resource to ensure we can deliver the most highly sort after creative anywhere in the world, from London to the Great Wall of China. Our design services are delivered by professionals across all disciplines, be it entertainment, food development, puppetry or logistics. We’re able to open doors to palaces, bring famous faces to your dinner parties or even accompany you down the world’s deepest cave. Your immerse Your way, The Events Mill way. "

When Was The Events Mill Founded?

"Back in 2013, The Events Mill was founded by Christopher Mills, to challenge the status quo and to provide the events industry with an alternative to the standard, traditional event planning experience. From day one we’ve championed a passion for immersive design and are now known as the specialist agency to call upon. "

Where Do You Opperate From?

"We are a London based agency, but we’re agile and reactive, so we travel with our clients and pop-up on every continent and have global reach. "

What Are Your Core Design Principles?

"Any experience produced by The Events Mill is defined by our core design principles. This is not a house style but a system of ideas that is applied to each project, ensuring we remain authentic in our approach every time. Craft – We deliver work at the very highest level of quality and work with exceptional craftspeople, specialists across the full spectrum of design. Emotion – We pour ourselves, literally, into our work, to deliver unforgettable experiences. We strive to always create emotional attachments and to change worlds. Provenance – Authenticity and believability are as important as excitement and joy, for history is there as the nucleus for ideas. Collaboration – We are only as good as our team, and we champion diversity, collaboration and inclusivity at the heart of our work, which helps create harmony and fuels exciting theatre every time "

Who Are Your Typical Clients?

"We typically work with luxury brands, private clients and organisations looking to explore the realm of extraordinary experiences. "

What About Confidentiality And Client Privacy?

"The Events Mill operates with the utmost discretion. We build long-lasting relationships with our clients based on trust and openness. We have non-disclosure agreements in place with all suppliers, partners and across our teams. Booking with The Events Mill guarantees a unique, high-impact experience with unforgettable memories, and it’s our sole mission for you to enjoy this experience with full and entire trust. "

Catering

Do You Provide Your Own Catering?

"Yes, we have a wonderful catering service called The Events Meal. This is an exclusive service where we partner with the world's greatest chefs and restaurants who, together with our in-house planning team, produce their food on a grand scale within the context of an exclusive event experience. This means that you benefit from world-class food from both Michelin-starred and up-coming chefs, as well as exciting brands, with delivery The Events Mill way. This service has elevated the culinary scene for events and party design. Whereas before it was a challenge to bring society cuisine restaurant to the party scene, with elite delivery, it is now possible. The Events Meal is revolutionary in its scope, expertise and ambition. "

How can I reset my password?

Click "Forgot Password" on the login page and follow the reset instructions.

Billing & Payments

How Expensive Are You?

Our product is value for money but delivered at the very highest quality imaginable. We never compromise on quality and will always present the most engaging solutions for you. You’ll find us realistic and transparent and will always extend the conversation to guide you on the best use of their investment.

How do I update my billing information?

Log into your account and update billing under the "Billing" section.

Should I Budget For A Discovery Call Or Is This Complimentary

"We offer a complimentary discovery call to all clients. It’s important for us that you have the space and time to fully brief us and for us to hear all about your dream experience. Take all the time you need. Book your discovery call here. (Could we have a call feature here?)"

"We Don't Know what Our Budget Is. Can You Guide Us?"

") Yes, absolutely, though realistically speaking we will never tell you what you should spend because that decision must lie with you. A better way of looking at budgeting is to consider this question “what don’t I want to spend?” as that can often be your ceiling to work from. We will always guide you, inspire you and bring ideas for you to consider, unless you tell us that there are absolutely no restrictions, but in reality, there is ALWAYS a budget. "

Do You Have A Minimum Budget Spend?

") Yes, absolutely, though realistically speaking we will never tell you what you should spend because that decision must lie with you. A better way of looking at budgeting is to consider this question “what don’t I want to spend?” as that can often be your ceiling to work from. We will always guide you, inspire you and bring ideas for you to consider, unless you tell us that there are absolutely no restrictions, but in reality, there is ALWAYS a budget. "

Is It True That You Are Really Expensive?

"No, this is not true. Our product is exceptional value for money but delivered at the very highest quality imaginable. We never compromise on quality and will always present the most engaging solutions for you, though we are committed to our core design principals. You’ll find us realistic and transparent and will always extend the conversation to guide you on the best use of your investment. We are by no means the most expensive on the market, but we are also not the cheapest. "

Planning

Is There A Set Method That You Work To?

No, although we work from the foundations upwards. Laying the foundations will ensure a smooth and success project, with every other creative flourishing above. Remember, you are entirely in control, and we are here to guide and inspire. As each project is creatively unique, having solid foundations that are consistent ensures a full-proof delivery. You are in the hands of professionals with over forty years experience.

What Is The Pitch And Confirmation Process?

"We embrace every opportunity awarded to us and love to pitch and tender for work. For any pitch project proposal you can expect the following from us: At Pitch Stage: A copy of our credentials A creative overview document and suggested investment guidance Confirmation: A fully developed creative Planning and Development Plan"

Ive Got A Bit Of An Idea But I Need Help Developing It, Can You Help?

"This is something we love to do with our clients, and an area we thrive in. If you have an inspiration, a thought or a dream, we will work with you to build upon this. There are of course methods that can be deployed across the board that aid the transition process from the initial idea, throughout the planning and into the delivery stages of a project. We are regularly asked these sorts of questions and enjoy learning from these queries, which ultimately enable us to aim bigger and to deliver greater things, time and time again."

Services

What Are The Main Services?

Our services are entirely dependent on the brief we're working on, but we're a full agency with the capacity to deliver the full creative development, production and execution of each project we take on. We are equally happy to fulfil one of those areas, should you just require creative, production services or planning support. Please contact us to discuss your brief and we will tailor the perfect solution based on your requirements.

What Design Services Do You Offer?

Design really is our specialism, and our craftspeople are the technicians that bring our productions to life. We build each immersive world in very much the same way a theatrical production would be produced, with design services across the following: production workshop; lighting department; wigs, makeup and wardrobe; stage management; props department; stagecraft; audio, video and media; floral design and décor. Discover the detail behind our design departments here.

"Is There Anything You Don't Do?"

"Yes, absolutely. We are a non-digital experience agency which means that we cannot help with online conferences, hybrid events, data-driven work or digital campaigns. Our specialism lies in the old world of physical entertainment, person-to-person, real world and the tactile. Saying that, we appreciate the digital world and how ingenious technology is within design, so being able to incorporate aspects of digital mastery into our work is always exciting, such as drone, mapping and AI."

Do You Have A Specialism?

"Yes. We fit into the niche of immersive and multi-sensory design. We are known for highly creative, luxurious and detail oriented work. We work through a broad scope of design and bring together various services, bringing narratives to life and creating visual statements that impact all the sensory touch points. We're all about using the power of immersion to create lifechanging moments."

You Say Anything Is Possible, Is That True?

"Absolutely, though we aren’t magicians and can only perform within the realms of what’s humanly possible. As with most things in life, budget dictates possibility, and whilst creativity is often found in moments of ingenuity and brilliance, the wider your investment the greater and more unique your experience will be. Curios about how to budget for an immersive, multi-sensory experience? These five top tips will help. "

In Terms Of Travel, Concierge & Logistics, What Happens?

"We offer a luxury concierge service to all clients whether at home or abroad. Whether your brief is to plan an event on an island in the Caribbean or to see the Northern Lights from an Ice Palace, we will take care of every logistical detail on your behalf. From booking flights, reservations, access to the world’s most exclusive events and ensuring your guests arrive in style, we have every base covered. "

Venues

Which Locations Do You Work In?

"We work all over the world, in the greatest cities to the most remote corners of the globe, in deserts, rainforests, ancient heritage sites and in the extremes. If experience can be explored there, we can fix it so that you can go wandering. Discover our range of extraordinary destination experiences here and come wanderlust the world with us. (this would be linked to other pages on the site) "

What Are Your Most Popular Locations?

"This is entirely dependent on the type of experience we’re planning and our client’s dream. We could be working in the South of France in a Châteaux or in Nevada producing an immersive design based on a spaceship that’s landed in the desert; or celebrating a couple’s 50th wedding anniversary in the Orkney Islands over a multi-sensory gastronomic dining experience all themed on their love for whisky. The world is, literally, a playground with so many beautiful options. "

Do You Have Preferred Venues You Work With?

"We have a trusted network of venues we work with across the world and we’re able to negotiate preferential rates on behalf of our clients. We are also incredibly privileged to be preferred partners to many beautiful venues including Westminster Abbey, The Design Museum, Waddesdon Manor, The Langham Group, Hotel Café Royale and many more. "

"Is There Anywhere You Don't Work?"

"Within the realms of physical possibility, we will make anything happen. What’s most important is realistic expectation, aspiration and a budget that will open the doors to your dreams. "

Immsersive

What Does Multi-Sensory Actually Mean, Though?

We’re doing our job right when you enter one of our worlds and every hair on your arms rises, or you experience goose bumps as you traverse through a gastronomic dining experience. We seek the extraordinary and experiences that change perceptions of what’s possible; though there’s no trickery, just authentic brilliance. Our experiences celebrate the senses and take each guest on a journey of creative awakenings, celebrating all that is brilliant about being human.

What Immersive Experiences Do You Offer?

"We are a truly bespoke agency and can weave new narratives through any brief. The power of immersive design means that original storytelling can be brought to life in a physical capacity, but old and well-known stories are equally as popular. You may be in love with the idea of an immersive Discovery experience based on Treasure Island or The Hidden World of Atlantis. Immersive experiences enable you to bring these stories to life and we offer a way to do this. Be inspired by our Immersive Worlds here. (Link to Immersive Worlds section). "

"I'm Worried That I am Not Planning An Immersive Experience- Can I Still Submit A Brief?"

"Yes! We’d love to hear from you. At The Events Mill there is no set way of planning an experience. Each is completely unique with its own set of deliverables. Our services are robust enough to accommodate every type of request and flexible enough to adapt to each situation at the drop of a hat. Should you have a dream you’ve always wanted to bring to life, or have no idea where to start, we are here to answer all your questions. Afterall, the most important thing is what matters to YOU. "

is Immersive The Same As A Theme?

"Yes! We’d love to hear from you. At The Events Mill there is no set way of planning an experience. Each is completely unique with its own set of deliverables. Our services are robust enough to accommodate every type of request and flexible enough to adapt to each situation at the drop of a hat. Should you have a dream you’ve always wanted to bring to life, or have no idea where to start, we are here to answer all your questions. Afterall, the most important thing is what matters to YOU."